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Title
Text copied to clipboard!Cabin Crew Manager
Description
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We are looking for a highly experienced and motivated Cabin Crew Manager to lead and oversee the daily operations of our airline’s cabin crew department. The ideal candidate will be responsible for ensuring the highest standards of safety, service, and professionalism among the cabin crew team. This role requires strong leadership, excellent communication skills, and a deep understanding of aviation regulations and customer service excellence.
As a Cabin Crew Manager, you will be tasked with supervising cabin crew members, managing schedules, conducting performance evaluations, and ensuring compliance with all aviation safety standards and company policies. You will also play a key role in recruitment, training, and development of new and existing crew members, fostering a culture of continuous improvement and exceptional service delivery.
You will work closely with other departments such as flight operations, human resources, and customer service to ensure seamless coordination and operational efficiency. The Cabin Crew Manager must be able to handle emergency situations, resolve conflicts, and make quick decisions under pressure while maintaining a calm and professional demeanor.
This position requires a proactive approach to problem-solving, a passion for aviation, and a commitment to delivering a world-class passenger experience. If you have a background in cabin crew operations and a proven track record in team leadership, we invite you to apply and join our dynamic team.
Responsibilities
Text copied to clipboard!- Lead and manage the cabin crew team to ensure operational excellence.
- Develop and implement cabin crew policies and procedures.
- Oversee crew scheduling, rostering, and resource planning.
- Ensure compliance with aviation safety regulations and company standards.
- Conduct performance evaluations and provide feedback and coaching.
- Coordinate with training departments for crew development programs.
- Handle crew-related issues, grievances, and disciplinary actions.
- Monitor in-flight service quality and customer satisfaction.
- Collaborate with other departments to ensure smooth operations.
- Participate in recruitment and selection of new cabin crew members.
- Prepare reports and analyze crew performance metrics.
- Manage emergency response procedures and crew readiness.
Requirements
Text copied to clipboard!- Proven experience as a senior cabin crew member or manager.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of aviation safety regulations and procedures.
- Ability to work under pressure and make quick decisions.
- Experience in training and performance management.
- Customer-focused mindset with a commitment to service excellence.
- Flexibility to work irregular hours and travel as required.
- Proficiency in MS Office and crew management systems.
- Fluency in English; additional languages are a plus.
- Bachelor’s degree in aviation, hospitality, or related field preferred.
- Valid cabin crew certification and medical clearance.
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in cabin crew management?
- Can you describe a time you handled an in-flight emergency?
- What strategies do you use to motivate your team?
- How do you ensure compliance with aviation safety standards?
- Describe your experience with crew scheduling and rostering.
- Have you ever dealt with a difficult crew member? How did you handle it?
- What role does customer service play in your management style?
- How do you stay updated with aviation regulations?
- What training programs have you implemented or improved?
- Are you willing to travel and work flexible hours?
- What crew management systems are you familiar with?
- Why do you want to work with our airline?
